FAQ
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The online check-in is available between 24 hours and 90 minutes before departure.

Please be advised that if you did not receive the e-ticket after payment, you should check your mailbox (inbox, spam, junk...) first, if you still don't see it, kindly email us via reservations@starluxairlines.com for further support.

Please be advised that ticket prices will NOT remain at all times, it’ll be higher or lower depending on the ticket availability at the time of booking made and paid.
So, you should make the new reservation and complete the payment.

Please be present at the airport for check-in at least 02 hours before your flight departure time.

According to Airline's conditions, you are not allowed to change to the lower class. In this case, you should cancel the original ticket and reissue the new one.

Please show the e-ticket (including the e-ticket number/airline code) and the travel documents (valid passport/visa) to check in. Our ground handling agents will not assume any responsibility for any consequences resulting from regulation noncompliance owing to invalid travel documents or any other personal reasons.

Please don't worry because gender does not affect the travel, however, you can contact us to correct it before the flight.

Please be advised that a medical certificate is required to travel if you are pregnant from 28 to 35 weeks.

You will have a free connection with Wi-Fi services if you are First Class and Business Class, while PremiumEconomy Class and Economy Class passengers can enjoy unlimited texting for free. If more data is needed, passengers may contact the cabin crew on the flight to purchase the service.

Please be advised that the cancellation fee depends on your ticket class and time of cancellation.